The manual
Two apps,
one way of working.
Everything an operator or an engineer needs, in the order you'll need it. Nothing here needs a login to read.
Office
For operators
You run a team. Sign in, read the board, take job offers, assign your engineers, and keep the books.
Start with Sign inVan
For engineers
You do the visits. Install the app, see your jobs, let the customer track you, file the report.
Start with InstallHow a job moves through PlusHeat.
Every job follows the same path. Each page in this manual is one step on it.
- 01
A job comes in
A customer books through PlusHeat.
- 02
An offer goes out
To the operator that covers the area — by email, and by text if it's on. A job offer arrives
- 03
The operator accepts a date
The customer is told the same day.
- 04
The operator assigns an engineer
The job appears in that engineer's app. Assigning an engineer
- 05
The engineer sets off
One tap on En route, and the customer watches the van on a map. On the way and arrived
- 06
The visit
Arrived, the work, the report — or nobody home, and it goes back to step 4 with a new date. The report · No access
- 07
Done
The customer gets the certificate; the operator gets the purchase order. Books
Need a person?
Email [email protected]. Say the job number if
it's about a job — it's the # on every card.